Chia – Empowering Market Retailers to Thrive in the Digital Age

• Background:

Market retailers are the backbone of local economies, but they often face challenges managing orders and inventory across multiple channels such as in-person sales, phone orders, and social media (LINE, Facebook).

The traditional manual process of handling orders, tracking inventory on paper, and managing customer records is time-consuming and prone to errors, leading to:

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• Missed or duplicated orders

• Inaccurate inventory records

• Lost sales opportunities

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Moreover, retailers are under increasing pressure to modernize while maintaining the personal connections that define traditional market shopping experiences.

 

• Chia’s Solution:

Chia provides a one-stop digital solution that streamlines order and customer management for market retailers. By integrating order tracking, customer data, and inventory management into a single platform, Chia helps retailers boost efficiency without sacrificing their personal touch.

 

• Key features include:

Multi-Channel Order Integration: Automatically collect orders from LINE, phone calls, and in-person sales into one system.

        •    Easy Order Creation: Use voice input, text, or photo uploads to create orders in seconds.

        •    Customer Management: Track purchase history and preferences, enabling personalized service and promotions.

        •    Inventory Tracking: Monitor stock levels in real time, reducing overselling and preventing shortages.

        •    Daily Sales Reports: Automatically generate sales reports at the end of each day, simplifying bookkeeping and financial tracking.

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• Results and Benefits:

  • 1-2 Hours Saved Per Day – Automated order handling frees up time for retailers to focus on customer interactions.

  • 30-60 Hours Saved Monthly – By eliminating manual inventory and sales tracking, retailers can reinvest time into growing their businesses.

  • Error Reduction by 30% – Consolidating all order channels reduces miscommunications and prevents order duplication.

  • Higher Customer Retention – Personalized service and faster order processing lead to stronger customer loyalty.

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• Real-World Example:

A fresh produce vendor using Chia reported:

        •    A 40% reduction in order errors after three months of use.

        •    Increased repeat customers by leveraging Chia’s automated customer tracking and follow-ups.

        •    Improved inventory accuracy, preventing product shortages during peak hours.

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Preserving Tradition, Embracing Innovation

Chia empowers market retailers by enhancing efficiency through digital tools while preserving the human connection and unique culture that define traditional markets. With Chia, retailers can keep their competitive edge, focus on providing exceptional service, and navigate the digital era with confidence.